Shipping policy

Shipping Policy

Effective Date: 11/21/2024

Thank you for shopping with us! We strive to provide a smooth and efficient shipping experience. Below are the details of our shipping policy.

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1. Shipping Locations

We currently ship to addresses within the United States.

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2. Processing Time

Orders are typically processed within 3-4 business days from the date of purchase. 

3. Shipping Methods & Rates

Shipping rates are calculated at checkout based on your order’s weight, size, and destination.

4. Tracking Your Order

Once your order has been shipped, you will receive an email notification with a tracking number. You can track your order status online via UPS website.

5. Shipping Delays

Please note that during peak seasons (such as holidays), shipping may take longer than usual. We do our best to ensure timely delivery but cannot guarantee delivery dates for any orders. Delays may also occur due to weather conditions, customs processing, or other unforeseen circumstances.

6. Address Accuracy

Please ensure that all shipping information is correct when placing your order. We are not responsible for delays or non-delivery due to incorrect or incomplete address information. If you notice an error in your shipping details, please contact our team at (516) 671-3335 immediately.

7. Lost or Stolen Packages

We are not responsible for lost or stolen packages. If you believe your package has been lost or stolen after tracking indicates delivery, please contact the carrier directly. 

9. Returns & Exchanges

For information on returns, please refer to our Return & Exchange Policy section.

10. Customer Support

If you have any questions regarding shipping, please do not hesitate to contact our  team at (516) 671-3335. We are here to assist you Monday through Friday, 10:00am - 6:00pm EST.

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Thank you for choosing G. Willikers Gifts! We appreciate your business and are committed to providing you with excellent service.